Following a degree in Educational Research back in the ’70s, Jean began a career in Higher Education academic administration where she managed Registry and Faculty-based teams, covering the student journey from Admissions to Graduation. Latterly, she has been working as a consultant across the sector using human-centred design for process improvement to enhance the student and staff experience. Jean is a co-founder of the Service Design in Education network and is a co-editor of the recent publication ‘Transforming Higher Education with Human-Centred Design’ www.sd4he.co.uk.