Jo has been at the University of Hertfordshire since December 2024, prior to which she was the Academic Registrar at the University of Bedfordshire. Jo is part of University of Hertfordshire’s Senior Leadership Team, and she enjoys leading the Academic Registry Team which allows her to work with both staff and students across the three campuses. Jo is an experienced Higher Education senior manager in the public and private sectors. She develops strategy and vision for the creation and operation of high-performing cross-functional professional services teams at university level, to support the student journey from admission to graduation. Jo is focused on developing effective student engagement and achievement. She is experienced in all aspects of quality assurance and enhancement.

Jo has extensive external professional commitments, including the Academic Registrars’ Council (ARC), she is Vice-Chair of the ARC Executive Committee, and Chair of the SLC Operations Group, SLC Stakeholders’ Forum Standards Assessment and Classification Working Group, ARC Regional Group and is on the QAA Collaborative Project on the Future of Exam Boards Pro-ject Board. Jo lives in Cambridgeshire with her husband and has two grown up children.